PRIVACY POLICY

1. INFORMATION WE COLLECT
We process personal data when you:

  • Create an account
  • Make purchases
  • Subscribe to marketing
  • Contact customer service
    This includes: name, address, payment details, and browsing activity.

2. PURPOSE OF PROCESSING
Your information helps us to:

  • Process orders and payments
  • Improve products/services
  • Prevent fraudulent activity
  • Personalize your experience (with consent)

3. LEGAL BASIS
Processing is based on:

  • Contract fulfillment (GDPR Art.6(1)(b))
  • Legitimate business interests
  • Your explicit consent (for marketing)

4. DATA SHARING
We may disclose information to:

  • Payment processors (Stripe, PayPal)
  • Shipping carriers (FedEx, DHL)
  • Analytics providers (Google Analytics)
  • Legal authorities when required

5. INTERNATIONAL TRANSFERS
For data transfers outside your region:

  • We implement Standard Contractual Clauses
  • Ensure adequate protection measures
  • Comply with applicable data laws

6. YOUR RIGHTS
You may:

  • Access your personal data
  • Request corrections
  • Delete your information
  • Restrict processing
  • Object to marketing
  • Request data portability

7. DATA SECURITY
We implement:

  • TLS 1.2+ encryption
  • PCI DSS compliance
  • Regular security audits
  • Role-based access controls

8. COOKIE USAGE
Our website uses:

  • Essential functional cookies
  • Performance cookies
  • Targeting cookies (with consent)
    Manage preferences via cookie banner.

9. DATA RETENTION
We retain information:

  • For active customer relationships
  • To meet legal requirements
  • For business records (typically 3-5 years)

10. POLICY UPDATES
We may modify this policy. Material changes will be notified via email or website notice.