REFUND POLICY
RETURN ELIGIBILITY
We accept returns within 30 days of delivery for:
- Unworn, unwashed items with original tags
- Merchandise in original packaging
- Products accompanied by proof of purchase
HOW TO RETURN
- Initiate return through your online account
- Print prepaid return label (U.S. orders)
- Securely package items with original documents
- Drop at designated carrier location
REFUND PROCESSING
- 5-7 business days after warehouse receipt
- Original payment method refunded
- Shipping costs non-refundable
- $7.95 return fee for non-defective items
NON-RETURNABLE ITEMS
- Final sale items (marked “Final Sale”)
- Worn or altered merchandise
- Swimwear & intimate apparel
- Products missing tags or labels
DEFECTIVE ITEMS
For quality issues:
- Notify us within 72 hours of delivery
- Submit clear photos of defects
- We’ll email a free return label
- Choose replacement or full refund
INTERNATIONAL RETURNS
- Customer pays return shipping
- May incur customs fees
- Refund excludes original shipping costs
- Processing may take additional 5-10 days
EXCHANGES
Available for:
- Size exchanges (when stock permits)
- Color swaps (identical style only)
- Must follow standard return process first
IMPORTANT NOTES
- Returns must be postmarked within 30 days
- Allow 14 days for processing during peak seasons
- Keep return tracking information
- Sale items receive store credit only